I was willing to overlook o...Review From Modern Message|Recommended: YesI was willing to overlook our move in experience where after our freshly remodeled apartment laundry room flooded because the floor people forgot to put the washer drain hose into the drain, they forgot to hook the gas dryer into the gas line, light the pilot light in the furnace and screw the light switch plates into place. We were even willing to overlook the fact that noncarpet is only in the kitchen, laundry room and bathrooms as opposed to the model which has faux hardwood in living room, dining room, and hallway which was explained as a limitation of second floor remodeled units. We also couldn't view the apartment before move in day because it was being remodeled. I was also willing to overlook that the nice maintenance man walked to our apartment door before realizing they didn't have a spare key because our smart lock came with two keys and they never made a copy. So what if our maintenance requests took awhile, they are probably busy and there is no non-emergency repairs on the weekend, I guess that's understandable. Despite all that I would have given 4 stars. It's a pretty nice apartment. However the worst part of this management company that got reported to the city council in 2018 for running it so poorly, there's newspaper articles if you don't believe me refused to give timely renewal options. While they require 60 notice to vacate the apartment, they gave us 5 days prior to decide to renew a lease or pay 600 a month extra 1400 up to 2000 to go month to month. If that isn't bad enough we asked 4 separate times if we could get a lease renewal in person on the phone. They promised it wouldn't be an issue we would still have 15 days as stated in our lease to decide on the lease renewal. However, when we received our lease they stated they weren't legally required to give any notice. I have never seen the same employee twice, apparently everyone gets promoted, fired or quits within the 7 months we have been here. They are great to offer short term leases we signed a very nice 7 month lease when we moved from out of state but don't expect to ever see that again. They also wouldn't offer any extended leases past 14 months. I would complain more but no one seems to care and if you sit at the nice business center with free printer nice perk I'm sure you will hear someone come in and complain about something to the front desk.
Sten, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (952) 232-4806 at your earliest convenience to discuss how we may turn your experience into a positive one.
We moved in spring of 2018 ...Review From Modern Message|Recommended: YesWe moved in spring of 2018 when management was transitioning and were told the issues we were having were due to former management. We weren’t informed until after signing the lease that cable was required. We were forced into signing up for cable we didn’t want. We’ve had many maintenance issues with poor appliances, a full gutter leaking into our window taking a month to fix, and a lot of extreme noise issues with neighbors. Recently the complex decided to end their contract with the cable company and the representative at Xfinity informed me that they could have never legally forced us into a cable contract to begin with. So for 14 months we paid over 50 extra for something we didn’t need simply because the company had a contract with Xfinity and forced it on us. Once they sent the notice about the cable being discontinued, they sent us a lease renewal that our rent would go up over 160 month for the longest term contract. If we switched to month to month it would almost double. For a “luxury apartment” this property company is nothing but a glorified slum lord preying on working class families. They won’t fix giant pot holes or broken drainage gates capable of causing insurance liability but they did add some new grills to explain their increase in rent prices. I would never recommend trinity properties to anyone at this point. We are happy to be leaving soon.
I am very much satisfied li...Review From Modern Message|Recommended: YesI am very much satisfied living here in Arrive community with the behavior of staff and serving maintenance requests is very fast based on priority.
Thank you for your review. We are happy to be of service.
Overall excellent place to ...Review From Modern Message|Recommended: YesOverall excellent place to stay close to shopping malls and good restaurants and I would recommend anyone to stay in arrive Eden prairie few improvements are needed such as creeky floors
The apartments are well kep...Review From Modern Message|Recommended: YesThe apartments are well kept and attractive. But some of the handy work is not good. Half of my outlets don’t work and windows don’t seal. They are lacking in the attention to detail area. However, the parcel pickup is wonderful, and the people working the front desk are very nice. The communication between the team and the residence is very clear and timely.
The community at Aarive is ...Review From Modern Message|Recommended: YesThe community at Aarive is great. 95 of our neighbors are amazing. Unfortunately the people that live above us are the loudest people ever, but its tolerable.
Thank you for your review. Please let us know if you experience any excessive noise disturbances and we will be happy to assist you.
We had a fire on the patio ...Review From Modern Message|Recommended: YesWe had a fire on the patio above us and it took 2 months to clean up, otherwise good experience , it was a good location and quick service for our issues. The pool was nice too
Thank you for your review. Please let us know if there is anything we may do to better meet your housing needs.
Good place to live .office ...Review From Modern Message|Recommended: YesGood place to live .office staff are so kind .very lively area is good for kids ,great place to live,very near to stores.healthy maintenance guys.
Thank you for your review. Please let us know if there is anything we may do to enhance your experience with us.
Good community but little p...Review From Modern Message|Recommended: YesGood community but little poor management. Staff can be more responsive and resolve residents issues easily and can be friendly. Maintenance team can do better
Pramod, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please feel free to reach out to us if you need anything. Have a wonderful day.
Great Place To Live|Recommended: YesIt’s Great. Outstanding.Quiete
Thank you for the review. We hope that you continue to enjoy calling our community home.
Although aesthetically love...Review From Modern Message|Recommended: YesAlthough aesthetically lovely, the remodels are rushed and leave a bit to be desired and the staff seems to have too much on their plate. Great location.
Sarah, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!
Wonderful With amazing nei...Review From Modern Message|Recommended: YesWonderful With amazing neighborhood Pleasant atmosphere. Awesome amenities provided. Looking ahead to more awesomeness. Thanks to the team.
Thank you for your review. We are happy to be of service.
Staying here for 1 year..lo...Review From Modern Message|Recommended: YesStaying here for 1 year..love this place.near to office,school hospital shopping and groceries. My kids love to play in the park. Also we enjoy swimming pool in the summer..friendly atmosphere.
Thank you for sharing these comments. Please let us know if there is anything we may do to provide you with a 5-star experience.
Friendly staff and resident...Review From Modern Message|Recommended: YesFriendly staff and residents and the building is pretty quiet they seem to keep the grounds in good condition and the staff does is pretty good job
Dierdre, thank you so much for your positive comments about Arrive Eden Prairie! We are happy to be of service.
Like the place, connectivit...Review From Modern Message|Recommended: YesLike the place, connectivity to public commute, shopping places and location itself. Prices have been going up since we moved which is the onky concern
Thank you for your review. We hope you continue to value our location.